FAQ
Orders & Shipping
How long does shipping take?
Orders are typically processed within 1–2 business days. Once shipped, delivery usually takes 3–5 business days within the United States. You will receive tracking information as soon as your order ships.
Where do you ship?
We currently ship to all U.S. states. International shipping will be added soon as we expand fulfillment capabilities.
Do you ship internationally?
Not at this time. International shipping is planned for future releases. Join our email list or community to stay updated.
Herbs & Supplements
What's the difference between individual supplements and full protocols?
Individual supplements are designed to support specific systems. Our protocols and stacks are structured systems that guide the body through healing in the correct order, addressing root causes rather than symptoms.
How do I know which product is right for me?
If you are unsure, start with Rebalance™ as a daily foundation. From there, our guides, community, and protocols help you determine the next best step based on your symptoms and goals.
Are your products safe during pregnancy or breastfeeding?
We do not recommend using supplements during pregnancy or breastfeeding unless approved by your healthcare provider. Always consult a qualified medical professional before use.
Returns & Refunds
What is your refund policy?
Due to the nature of consumable supplements, we do not accept returns on opened products. If your order arrives damaged or incorrect, contact us within 7 days and we will make it right.
How do I request help with an order?
Email our support team with your order number and details. We respond within 24–48 business hours.
Subscriptions
How does the monthly subscription work?
Subscribers receive a fresh supply every 30 days at a discounted rate. Subscriptions ensure consistency and priority access to new product releases.
Can I cancel or pause anytime?
Yes. You can manage, pause, or cancel your subscription anytime through your customer portal.
Can I change products in my subscription?
As we release new formulas and bundles, subscribers will have the ability to adjust or upgrade their subscription options.
Medical Disclaimer
All products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease. Statements have not been evaluated by the FDA. Consult your healthcare provider before beginning any supplement regimen.
Checkmate Wellness™
